Zendesk alternative
A Zendesk alternative with sales built in
CRMSix gives support teams cases, live chat, SLAs and a help center, and gives sales the pipeline, quotes and forecasts in the same product, from $32 per user. Zendesk prices are list prices from zendesk.com, checked on 15 October 2026.
Features
Where each feature starts
From each vendor's pricing page. "Not on the pricing page" means Zendesk's pricing page does not list it.
| Capability | CRMSix | Zendesk Suite Team | Zendesk Suite Professional |
|---|---|---|---|
| Price per agent, billed annually | $12 Starter, $32 Professional | $55 | $115 |
| Billed monthly | $15 Starter, $39 Professional | $69 | $149 |
| Sales CRM: leads, pipeline, quotes, forecasts | Included, same licence | Not on the pricing page | Not on the pricing page |
| SLA policies | Professional | Not included | Included |
| Routing | Queues, assignment rules, Omni-Channel push routing by capacity | Omnichannel routing | Omnichannel and skills-based routing |
| Live chat on your website | Starter | Included | Included |
| Knowledge base and help center | Starter | One language | Up to 5 help centers, 40+ languages |
| Sandbox | Up to 5 per organization | Not included | Add-on |
| Single sign-on | Starter | Included | Included |
| AI | Bring your own assistant over MCP. No CRMSix AI charge | 5 automated resolutions per agent a month, then $2.00 each | 10 per agent a month, then $2.00 each; Copilot $50 per agent |
Fit
Which one suits your team
CRMSix if support and sales are one team
Your support agents and sales reps work the same accounts, you want SLAs, live chat and a help center without paying $115 per agent, and you want quotes and forecasts in the same system rather than a second CRM.
Zendesk if support is a large operation of its own
You run a big, support-only team that needs skills-based routing, many branded help centers in dozens of languages, voice, and a large app marketplace, and sales already has its own CRM.
Sources
Where these figures come from
- Zendesk pricing.
- CRMSix: the pricing page.
- Checked 15 October 2026. Vendors change prices and plans often. Zendesk, Freshdesk, Freshsales, Freshworks and HubSpot are trademarks of their owners, who have not reviewed or endorsed this comparison.
More comparisons: CRMSix, Zoho, Freshworks and HubSpot · Salesforce · Zendesk · Freshdesk · HubSpot · Help desk and CRM in one