Freshdesk alternative
A Freshdesk alternative with one CRM for support and sales
With Freshworks, support runs on Freshdesk and sales on Freshsales, priced and set up separately. CRMSix is one product with one set of accounts, contacts and history. Freshworks prices are list prices from freshworks.com, checked on 5 October 2026.
Features
Where each feature starts
The plan you need to reach for each capability. "Not listed" means the vendor's pricing page does not say, so check with them.
| Capability | CRMSix | Freshworks Freshdesk + Freshsales |
|---|---|---|
| Products to buy for service and sales | One | Two |
| Free plan or trial | 14-day free trial, up to 10 users | Freshdesk: no free plan, 14-day trial |
| SLA policies | Professional | Freshdesk Pro for multiple policies |
| Skill-based routing | Not yet. Queues, assignment rules and Omni-Channel push routing by capacity | Freshdesk Enterprise |
| Quotes | Starter | Not listed |
| Sales forecasting | Professional | Freshsales Enterprise |
| Single sign-on | All paid plans | Not listed |
| Audit log | All paid plans | Enterprise on both products |
| Sandbox | Up to 5 per organization | Enterprise on both products |
| AI | Bring your own assistant over MCP. No CRMSix AI charge | Copilot add-on, $29 per agent; AI Agent, $49 per 100 extra sessions |
Fit
Which one suits your team
CRMSix if one team owns the customer
Support and sales share accounts and history, you want single sign-on and an audit trail without an enterprise tier, and quotes and forecasts in the same place your agents work.
Freshworks if support is the main job
You run a large help desk that needs skill-based routing, telephony and a sandbox, and sales is a smaller, separate team.
Sources
Where these figures come from
- Freshdesk pricing and Freshsales pricing.
- CRMSix: the pricing page.
- Checked 5 October 2026. Vendors change prices and plans often. Zendesk, Freshdesk, Freshsales, Freshworks and HubSpot are trademarks of their owners, who have not reviewed or endorsed this comparison.
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