Help desk and CRM

A help desk and a CRM in one product

Most teams run support on a help desk and sales on a CRM, then spend time keeping the two in step. CRMSix is both: agents and reps work the same accounts, contacts and history, from $12 per user.

Why one system

One customer record, seen by everyone

No syncing

A case, an email and a deal on the same account are on the same page. There's no integration to break and no duplicate contacts.

Better handoffs

Sales sees open cases before renewing a deal; support sees what the customer bought. Tasks, meetings and notes sit on the same timeline.

One bill

One price per user, monthly or annual, instead of two products with their own tiers, seats and add-ons.

What's included

Everything support and sales need

Help desk

Cases from email, web forms and live chat
Queues, assignment rules and Omni-Channel push routing
SLA milestones and escalation rules
Knowledge base and public help center
Customer surveys

CRM

Leads with one-click conversion
Pipeline board and list views
Products, price lists and PDF quotes with approvals
Quarterly forecasts against quotas
Email composer with templates and meetings

Platform

Workflow rules, flows, formula and validation rules
Custom fields, objects and page layouts
Single sign-on and an audit trail
REST API, webhooks and OAuth apps
AI assistants such as Claude over MCP

Cost

One product instead of two

List prices from each vendor's pricing page, at the lowest plans with SLAs, quotes and forecasting. See the comparison pages below for sources and details.

Setup	Products to buy	Monthly cost for 6 agents and 4 reps, billed annually
CRMSix Professional	One	$320
Freshdesk Pro + Freshsales Enterprise	Two	$566
Zendesk Suite Professional + a separate sales CRM	Two	$690 for agents, plus the sales CRM
HubSpot Service Hub Pro + Sales Hub Pro	Two	$900, plus $3,000 one-time onboarding

More comparisons: CRMSix, Zoho, Freshworks and HubSpot · Salesforce · Zendesk · Freshdesk · HubSpot · Help desk and CRM in one