Customer service software
Customer service software that turns every request into a case
Email, web forms, live chat and phone calls land in one ticketing system. CRMSix routes each case to the right agent, keeps SLAs on track and puts answers from your knowledge base on hand. From $12 per agent per month, or ₹599 in India.
No credit card. Up to 10 users on the trial.
Service CRM features
A help desk and ticketing system your agents will like
Every channel, routing, SLAs, live chat, a knowledge base and customer surveys, on the same customer record your sales team uses.
Every channel in one queue
Emails to your support address become cases (email-to-case), and replies thread back onto them. Add the Support Form to your website, the live chat widget and phone calls through Twilio or Exotel.
Routing and assignment
Queues for each team, assignment rules that send cases by priority, channel, customer or words in the subject, and Omni-Channel push routing that hands new cases to available agents by capacity.
SLAs and escalations
First-response and resolution milestones on every case, timed in your business hours, with escalation rules that reassign or alert someone before a deadline slips.
Live chat
A chat widget for your website with transcripts, file sharing and ratings. Chats become cases, and supervisors watch agents and queues live on the supervisor board.
Knowledge base and help center
Articles your agents attach to cases with suggestions on each one, and a public help center customers can search before they ask.
Customer satisfaction surveys
Send a short survey when a case closes and track response rate, CSAT and NPS, with every answer linked to its case.
How it works
From a customer's message to a happy customer
- RequestEmail, web form, chat or a phone call
- CaseCreated with the customer's account and history
- RouteQueue, assignment rules or push to an available agent
- ResolveReply by email, use a knowledge article, add internal notes
- On timeSLA milestones and escalations keep the clock honest
- SurveyCSAT and NPS when the case closes
Automation and AI
Less copy-paste, faster answers
- Workflow rules set fields, send template emails, create tasks or call a webhook when a case changes.
- Email templates with merge fields for replies and status updates.
- Reports and dashboards for open cases by queue, SLA performance, chat volumes and survey scores.
- AI assistants such as Claude connect through CRMSix's built-in MCP server: "summarise this customer's open cases" or "draft a reply from the knowledge base", with the agent's permissions.
Customer support software for India
Support in your customers' language, at an Indian price
Prices in rupees
Starter at ₹599, Professional at ₹1,499 and Enterprise at ₹2,799 per agent per month, billed yearly. Prices exclude GST.
Seven Indian languages
Each agent can use CRMSix in Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati or Kannada, or in English.
Calls through Exotel
Call customers from a case and take incoming calls on Indian numbers with your own Exotel account; calls are recorded and logged on the case.
Help desk and CRM together
Support and sales share one customer record, so there's no second tool to buy or keep in sync. Why one system.
Plans
Customer service features by plan
Every plan includes the help desk. See full pricing.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Cases from email, Support Form and live chat | ✓ | ✓ | ✓ |
| Queues, assignment rules and Omni-Channel routing | ✓ | ✓ | ✓ |
| Knowledge base and public help center | ✓ | ✓ | ✓ |
| Customer surveys (CSAT and NPS) | ✓ | ✓ | ✓ |
| Workflow rules, email templates, reports and dashboards | ✓ | ✓ | ✓ |
| SLA milestones and escalation rules | — | ✓ | ✓ |
| Live chat supervisor board | — | ✓ | ✓ |
| Formula fields, validation rules and team-based sharing | — | ✓ | ✓ |
| Custom objects, flows, sandboxes and data export | — | — | ✓ |
| Per agent per month, billed yearly | $12 · ₹599 | $32 · ₹1,499 | $55 · ₹2,799 |
FAQ
Customer service software questions
What is customer service software?
Customer service software (also called help desk or ticketing software) collects customer requests from email, chat, web forms and phone into one place, turns each into a case or ticket, assigns it to an agent and tracks it until it's solved, with SLAs, a knowledge base and reports along the way.
What is a service CRM?
A service CRM is customer service software built on a CRM: every case belongs to an account and contact, so agents see the customer's history, purchases and open deals, and sales sees open support issues before a renewal.
Can CRMSix replace Zendesk or Freshdesk?
Yes. CRMSix covers cases, email-to-case, live chat, SLAs, a knowledge base and surveys, and adds a sales CRM in the same price. See CRMSix as a Zendesk alternative and as a Freshdesk alternative.
Does it include live chat?
Yes, on every plan. Add the chat widget to your website; chats come in with transcripts, files and ratings, and become cases. Professional adds the live supervisor board.
Can I track SLAs?
Yes, on Professional and Enterprise. Set first-response and resolution targets by priority, timed in your business hours, and escalation rules for cases about to miss them.
Can I bring my existing tickets?
Yes. Import cases, accounts and contacts from CSV files, or use the REST API. We can help with a larger move from another help desk.